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Adding Value to Driving Licence Checking

When added value is experienced when using a product or service that performs beyond expectations, it can often lead to testimonials, referrals and repeated business.

The concept of ensuring that employed drivers are safe and legal to drive on behalf of their employers has been made significantly easier with the advent of the DVLA’s Access to Driver Data (ADD) service and online licence checking services. The provision of risk reduction and providing help for duty of care requirements is at the heart of Licence Link. But what else does Licence Link do to add value to the already valued service they provide?

Licence Link on its own is an invaluable tool for the HR or Fleet Manager where management of driving licences is concerned. It provides a simple to use and accurate method of updating driver licence details and alerting the user of upcoming and existing risk. As well as the automated overnight checking service, it has the functionality to perform real-time checks. Along with hard copy mandates and validation, eConsent is also provided.

The product provides to the user:

  • At its core, frequency derived Driving Licence checks, returning DVLA updated licence details.
  • eConsent
  • Automated and Real-Time checks.
  • CPC/DQC and Tacho card details.
  • Monthly report submission.
  • Audited activities
  • Documentation storage.
  • Alerts of Critical Licence Changes.

But this is only part of the story.

Licence Link is not just a product, it is a service with a dedicated and enthusiastic team behind it. The customer-focused administrators and account managers, are ready at hand to answer questions and respond to user requirements.

Behind the scenes, the Microsoft qualified analysts, developers and project managers, are continually improving the product, especially where new services are provided by the DVLA. Also, there is a team that ensures the business operates to all of the data protection legislation that is required for the processing of personal data. Constantly ensuring that that accreditation is always up to date and planning for future legislative, quality and security compliance.

So the above four aspects of, product, customer-focused services, development and legislative management work together to provide the solution that clients experience. But again, this not the whole story.

All of the above makes for an excellent product and service, but when the team behind all of this have statements made about them such as:

  • The Licence Link team are always a pleasure to deal with and no problem is too small.
  • Their service has been excellent and very straightforward, which we cannot fault.
  • We receive outstanding support, with an excellent response time, from the Licence Link team.

It makes all the difference. It reveals the added value. It turns an excellent product and service into an outstanding product and service because all of the above statements come from existing users of Licence Link. It is an enormous encouragement for all of the Licence Link team and a definite encouragement for any customer using the service or thinking of using the service. The philosopher Aristotle stated, “The whole is greater than the sum of its parts”. Licence Link demonstrates this and will endeavour to continue to demonstrate this by constantly adding value during 2018 and beyond.

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